Indigo founder, Heather Reisman, to retire; four board members exit in latest upheaval for company
Indigo was under serious pressure even before yesterday's surprise announcement.
A Blog About Books and Reading
A Blog About Books and Reading
Indigo was under serious pressure even before yesterday's surprise announcement.
What would benefit Indigo most now is radical transparency and at the very least some expression of remorse.
The ongoing disruption at Canada's largest book chain is no doubt placing added stress on publishers and writers.
The chain does not store credit or debit card numbers in its system.
Indigo has little control over whether its system gets hacked. What it does have control over is how it responds to the situation.
The company is working to "understand if customer data has been accessed."
Sales were particularly robust in the stores' general merchandise division.
Revenue was up in the third quarter, including increased sales for books in all categories.
Despite reduced foot traffic due to ongoing COVID-19 restrictions, the company reported healthy earnings in the 13 weeks ending October 2.
Notwithstanding the real challenges last year presented, there is good reason to be hopeful about the robust longevity of the literary ecosystem.