Indigo steps up its customer relations; sets up temporary website for browsing only
The ongoing disruption at Canada's largest book chain is no doubt placing added stress on publishers and writers.
A Blog About Books and Reading
A Blog About Books and Reading
The ongoing disruption at Canada's largest book chain is no doubt placing added stress on publishers and writers.
The chain does not store credit or debit card numbers in its system.
Indigo has little control over whether its system gets hacked. What it does have control over is how it responds to the situation.
The company is working to "understand if customer data has been accessed."
Heading into 2023, it appears that inflation, which is being felt particularly where hardcovers are concerned, has booksellers nervous about purchasing patterns over the coming months.
"It was like nothing I've ever seen – someone trying to take a whole section," says co-founder Barb Minett.
"In six weeks, nobody is going to care," says David Worsley of Words Worth Books.
Both the overall nonfiction and Canadian nonfiction lists are dominated by celebrity memoirs and personal writing at the expense of more deeply researched objective nonfiction.
Sales were particularly robust in the stores' general merchandise division.
If Amazon is cutting back on its orders, that is sure to cause headaches for publishers entering the all-important holiday selling season.